So happy that Macy's is in Mentor. I shop at season's end to get the best sales. Areas and dressing rooms are always clean. Sales people are helpful. But during big sales, like last Saturday, the ladies clothing area was swamped with customers and too few salespeople. Clothes everywhere. Poor planning, cut backs or call offs. Can't sell the merchandise if it's not hanging up. Unfortunately, customers can be slobs. Getting back to the store....I'm always pleased with the merchandise.