Their practices are outrageous and are intended to trick victims into signing papers that they arrogantly say, "you signed the papers". I was told by their representative that Sterling did repair work for the other driver's insurance company. If your car is stored for even a few days, charges include a $295 administration fee, almost $45 per day to store your car, and another $410 charge for towing your car about seven miles. These charges are not listed in the papers you sign. It just says you are responsible for "storage fees and a service charge if you remove your car from our body shop. Dedicated criminals.