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  • We ordered Windows and Doors (3) for our house renovation. We have had nothing but problems with the doors and the service is basically non-existent, for Lux dorsn't take responsibility for much. First, the salesperson sized the door incorrectly. We were doing winter installation and the old door and frame were removed, prior to noticing that the frame was sized as 4" rather than the 6" inch that we needed. Our contractor quickly did the alterations necessary to cover up this mistake. When I called Lux later, they refused to refund us the money or provide a new door and frame. We since got rid of it and got a better door from Home Depot. Secondly, the silicone on one of the bronze door frame cladding was lacking so I had to go pick up the tubes of bronze silicone and apply it myself. This is the way it was delivered from their factory (incomplete or poorly put together). I just called them today because the cladding is coming away from the second door frame (again, the cladding is done by Lux before it is shipped out of their factory). The first thing their service person tells me that there is a problem because they didn't do the installation. Again blaming our contractor rather than taking responsibility. They couldn't send anyone over within the week to repair this so we have to wait for more than a month to get this done Hopefully, we will have no issues with our windows because they don't stand behind their product. My only regret of the whole renovation was purchasing our windows and doors from Lux - they are the only supplier that has not stood behind their product!
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