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| - If I could give this business a ZERO star, I would. I purchased a Deal Chicken certificate on October 30, 2011. I called on October 31st to schedule my cleaning. I had to leave a message, which was to be expected seeing that over 500 deals had been purchased. What I did not think was okay was that it took 3 days to return my phone call.
Gina called and was very nice over the phone. I explained that my husband was out of town from the 3rd to the 16th and I would love to have someone come during that time, as a gift to me and a treat for when my husband got home.
On November 10th at 9:30 a.m., the agreed upon time/date. No one showed up. No one called. I called the main number. I had to leave a message, which was returned 3 hours later. I was informed that I was on the schedule for the 17th. I assured her that this was not what we had agreed as my husband would be back in town then. She sounded frustrated, but agreed to reschedule my house cleaning. After being told that my request for Monday or Tuesday couldn't be accommodated because of the packed schedule and the holidays, I agreed to a 2 p.m. appointment for the next day.
Again, no call- no show.
I operate a business from my home and had to scramble both days to make certain that the house would be in order for the house cleaners to arrive.
The lack of professionalism with this company is appalling. If I ran my business this way, I'd be broke.
Do not hire this company as you may never get your house cleaned. I can't vouch for their thoroughness, promptness or quality, but I can tell you the integrity, respect and professionalism are not there.
Even if they did show up, I wouldn't let them in my house.
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