Experience varies with this company depending on who shows up. One time was great, the plumber worked fast and efficiently. Another time, the boss had to come out because the worker couldn't find the gas leak. the 3rd time was my last try with them. They overcharged me by almost 2 hours. When I called to complain, the owner said he had to charge for the trip to my house and back (I'm in Madison and they're in Madison!). Their shop is definitely not an hour away from my house so they must have stopped for lunch or something! If you use them better get a firm price quote lest you want to get surprised when the bill comes.