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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-07-04 00:00:00 (xsd:dateTime)
itemReviewed	Dickey's Barbecue Pit
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I started visiting Dickey's because a coworker would bring in his dinner from there every Saturday night, and it always looked/smelled AMAZING. I've patronized both the S Rainbow location, as well as this one. The first 3 (2 to Rainbow, 1 to Decatur) visits were good........ I was given a gift card for Father's Day. I attempted to use the card 2 weeks ago, and the cashier said "there's nothing on this card". So, I checked online. Dickey's system was showing the card wasn't active. So, I asked the gift giver for the receipt. Yep, showed the card was activated. So, Target agreed to exchange the card for me. I went to this location today in an attempt to get carry out. I had the receipt IN MY HAND showing the card was activated at time of purchase. Franchise holder happened to be in the store. He checked the card....not active in their system. His solution tot he problem? "You can get a $50 gift card for us at Lowe's for $40". WHAT??????? THAT'S YOUR SOLUTION???? So, I contacted Dickey's Corporate through their website, outlining my experience, including what the Franchise holder suggested as a solution. About an hour later, my cell phone rings. Not recognizing the number, I let it go to voicemail. It was the Franchise holder. Who stated HE DID NOT offer the Lowe's suggestion as a solution to the problem, it was a suggestion to avoid paying full price for another gift card. ANY possibility of me visiting this location again went out the window with that phone call. His first mistake was letting me walk out of the store unhappy (and without placing an order) and the second was LYING about what he suggested. If he had ANY business sense, he would have let me order my food (which I would have paid for out of pocket) and thrown in a side dish or a drink as a gesture of "sorry you're having problems". You simply don't let the customer walk out the door unhappy. When they do, they tend to post negative online reviews (you know, kinda like this one). I contacted Corporate office again....this time via phone, and left a voicemail for the customer service department. I made it clear I DID NOT want to hear from said franchise holder again, but would gladly speak to someone from Corporate.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Patrick

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