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  • DON'T STAY AT THE LEGACY INN & SUITES IN MESA, AZ!! The desk clerk is rude & they treat their seniors & military veterans with no respect! We made a reservation to stay at this motel. At the time I made the reservation, we WERE NOT TOLD OF THEIR 24 HOUR CANCELLATION NOTICE by the desk clerk who made the reservation & had an attitude to begin with!! During the night, before we were to check in, my husband had some major heart health issues arise & we had to cancel without giving a 24 hour notice. When I called to cancel, the desk clerk was rude. I later talked to the manager & explained our situation. She stated 24 hour notice was their policy & we were NOT getting a refund! We are on a fixed income & don't have $100.00 to burn & get nothing for it! I even offered to give them a note from my husband's doctor & even that doesn't help! Just be aware that their 24 cancellation notice policy is written in stone! You're not getting a refund no matter what your reason for cancelling within that 24 hours! Plus the desk clerk had an attitude then became rude on subsequent calls to this motel! Even the Best Western corporate office won't do anything & is of no help at all in this matter!! I would give this motel zero stars if that was an option so I'll just tell you they get minus zero and an F minus for their customer service!! Tomorrow is Veteran's Day. THIS IS NO WAY FOR A BUSINESS TO TREAT A SENIOR, 24 YEAR, MILITARY VETERAN!!! :(
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