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  • STAY AWAY!! Carepoint Dental is HORRIBLE! First of all, they can't keep a dentist. In 4 years of going there we've had at least 4 different dentists. You start out going, make a care plan with the dentist, return for an appointment and the next dentist has a different plan for treatment. Who to trust? Next, 3 different times we have had fillings or periodontal treatment. Each time it must be submitted to the insurance prior to treatment and we know, upfront, the amount of our co-pay. Now, for the third time, they are billing us more than 18 months after treatment was completed for a balance, even though we either had already paid our share or were told there was no balance! Every time they change office managers we get a bill for charges that suddenly appear out of nowhere. They double bill and attempt to collect even the portion of the bill that they are required to write off due to contractual agreements. How is it possible that we've been in 4 times in past 12 months, paying as we leave, and now we get a bill for treatment 18-24 months ago?!!! Stay away unless you don't mind paying for the same service more than once. Plenty of honest dentists in Henderson rather than going to someone who would cheat people. As an update; I was able to get the EOB's from Liberty Dental Insurance regarding the treatment they are requiring additional payment (from 7/15). I also called Liberty Insurance & spoke with the claims manager. She reasserted my belief that Carepoint is REQUIRED to write off the balance because they are contracted to accept the payment made by insurance. We had already paid our portion, in advance. It is illegal for them to be billing us! I'm going to take this to our local news station as a warning to others.
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