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  • If I could give a negative star rating it would be -5 stars. This is an incompetent company that doesn't know what it's doing. Through my Home owners Choice Home Warranty this company was sent out to give an estimate to clear a water line that was plugged in my pool blocking the suction for the pool vacuum. My pool was fast turning green. Two days after calling them a nice young man arrived at the end of the four hour window, collected the check that is paid up front and admitted that he had no clue about pools. A repair "specialist" would have to be sent out to assess the problem. Repeated calls to Hawkeye finally scheduled their repair "specialist" to come on that next Saturday (6 days after the original call) between 9-1. At 1:30 I called the office as he hadn't arrived but it was closed and no way to contact him. He and another guy arrived about 2:30 - looked at the equipment for a couple of minutes and said that he didn't know if it was only the pool pipe was blocked or the spa or both. He said that the pool (25,000 gallons+)would have to be drained two feet, that they would be there for 5-6 hours (but not that day) and he estimated it would be at least $400. He said that he could do it within 48 hours but that the office did the scheduling. He would call the warranty company with the estimate. By this time my pool was DARK green. I told my pool man about the quote and draining the pool and he gave me the number of the man he worked with for pool repair. I called him Monday and he said it would be $100 and the pool didn't have to be drained. He came Tuesday, spent a couple of minutes looking at the pool equipment and said that it was just a blockage in the diverter. He unscrewed the cap and took out a pinecone. Fixed. Still waiting to hear back (four days later) from Hawkeye. My home warranty company confirmed today that the have not heard from Hawkeye. Don't waste your time with these unprofessional scammers. The repair "specialist" had no clue what he was doing. Of course they cashed my check for doing nothing and delaying the repair for over a week and wasting 9 hours of my time waiting for them to come. If you have a Choice Home Warranty contract do not accept the company for repairs. CHW should take them off their list of contractors.
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