| rev:text
| - UPDATE
Out of pure convenience of location, (I was literally right in the neighborhood) I did refill here a couple of times (Glendale location) because one of my scripts is very hard to track down. The last couple times were okay. Today was a different story...I went there to get my medications refilled after getting an injection in my back and having had very little sleep the previous night. I asked how long filling my RX would take, I was told "About 15 min"..."Okay, I will wait for them" I told the gal at the counter. I know for a fact that they knew I was there, because after being there about 5 minutes, I went back up and purchased a drink. There were NO OTHER WAITING CUSTOMERS, in the waiting area! Not one! Two customers did come in to pick up their prescriptions (one of whom appeared to be the mother of one of the pharmacy techs, and after someone else sent him up front to wait on her he joked about weather or not he was "legally allowed to ring her up" The DHL guy came by to pick up/drop off packages...they did not by any means appear to be swamped and had at least 5 or so people working behind the counter and in the back. After close to 35 minutes I went up and asked if my prescriptions were ready, one of the gals turned around and said, "Oh yeah, it's been sitting here." When she came to ring me up, I said it would have been really nice to have been informed of that.
After my last review, I noticed several months after it that a manager or someone working for Avella and claiming to be concerned about the fact that I had a lousy experience there messaged me...in the message the person asked which location I had the issue at. Which was weird, because I did put the review under the Glendale location and mention that I would be returning to the Scottsdale location where I had not experienced any issues...(okay, okay...I said that I'd be returning to "the Scottsdale location where they seemed to still have a few brain cells left).
These people have zero competence so far as customer service or attention to detail...if you have to go there, don't expect them to call you up when your Rx is ready. Out of not wanting to be a pest and trusting that they did have some level of professionalism I did not pester them or keep a close eye on the clock. Don't make that mistake if you have to fill there. They do not care about wasting your time, as I have noted on more than one occasion. Oh, and if they say they will have an Rx ready for you, double check before you head in to get it. The last time I was there, a lady came in and said she was told her Rx would be ready that day, but it was not. She stated that since she had taken a detour on her way to work she would not be able to wait around for it...so that poor gal had them suck up her time too.
It's unfortunate that since they are in a specialty field and many people don't have much choice but to go to them that they treat their customers as they do.
If possible, go with the Scottsdale location they are better!
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