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  • When I saw the girl wipe her nose with the back of her hand in the middle of making blizzards, I should have left immediately. Of course I stayed and ordered a sundae and two pretzel sticks. My sundae had hair in it. The same girl that was making blizzards also made my sundae. I told the kid I ordered it from about the hair in my sundae. He seemed annoyed that I was upset about it. He replaced it with another sundae. He never asked me if I wanted him to replace my sundae, but assumed I did. I then told him that I didn't want a replacement, I wanted a refund! Again, he assumed I wanted a refund for my sundae. Do you think I want to eat food from a place that serves its food with hair in it?! Long story short, it took a really long time to get a refund for my entire order because they can't reverse a debit and don't have any change to make refunds. If you want delicious desserts without hair and friendly employees to help you, go to Frost! Stay away from this pathetic place.
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