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| - I am a customer of this company for the last 3 years. I bought a car from them which for whatever reason kept having an engine light problem. They investigated it and kept the car for about 2 days, change a plug or two and returned it. Two days later, the check engine light was back on again. As of the current day (3yrs. later) that light pops on and off on temperament. I have actually gotten used to it...hell the car is just about paid for now.
Anyways, over the years I have had a couple repairs, used my 10.00 oil change coupon and been satisfied for the most part. I've seen a few reps come and a few go to say the least. Some of those folks I miss their friendly voice and great service. Lou the lot owner has always been a treasure to deal with and has a genuine appeal and concern for those he encounters. I like Lou...good businessman.
My latest encounter with JD Byrider customer service however WAS NOT as friendly or by far a good experience. I called to make arrangements for my payment and spoke with a female there who I assumed was African American by her attitude... now, I myself am African American too, was quite upset by her lack of customer service skills and poor verbal demeanor. I know some people's ethnicity's can be heard over the phone but it was like I could see her shaking her head and popping gum. I have never been spoken too nor treated so ghetto by a person who represents a company that I do business with. I asked her about the arrangement, she said my last payment was late, which was incorrect and she argued with me over the phone. I deal with people who have mental disorders etc and even they don't talk to me like that. When I asked her name, she told me Lorraine...which later I found out was not true....her name is Ms. White. Well Ms. White, I am putting YOU ON BLAST as they say for giving a JD Byrider customer EXTREMELY POOR CUSTOMER SERVICE. And this is not for being unable to assist me with my arrangements but, for just bad service period.
If you have to lie about who you are over the phone, then you obviously are doing something you know is wrong. Which by the way does reflect on the company you work for. I gave a thought to purchasing another vehicle from JD Byrider not because of credit issues but because I like their service...Now, my attitude towards that idea has changed thanks to YOU. I refuse to pay my hard earned money to a company AND be treated that way too. You should be fired but I am firing you and Jd Byrider as folks to deal with in the future. I actually recommended Quiana F. who also put a post up about the service she has been getting there.
JD Byrider..... you may not be losing a lot of customers because of Ms. White. or not returning calls but even a little bit of bad service hurts a company along the way.
Sorry, Lou for the bad report, however I know you will make great strides to improve the customer's experience throughout your company and from your staff.
I didn't get that this last time. But, Deedee did do an excellent job of recovery on the problem. I felt her smile and her cheeriness right through the phone...and that is what makes customers like myself want to do future business. She made the arrangements and even if she couldn't of done that for me... She still would have made it a good experience for me just by her personality and service....it came right through the phone. Love it!!! And Darryl is a great guy too.. like his style and his work with you attitude.
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