I have had some great experiences getting help with my phones & services at Verizon stores, and even this store. But yesterday my sister did not have such a great experience just picking up a phone, but it was Black Friday, so that was a potential reason. But when we went in today, while the service was friendly, they did the minimal and that was it (and it was't very crowded). It was fine, but not what I've come to expect from Verizon. I will try other branches before revisiting this one.