The manager is rude and seems to stereotype or look down on people. I worked in a bank before with women managers who had big power trips/egos so they are naturally snotty. I know her type and would hate to be her employee. The customer service and care is lacking. Also, the way they posts items is not consistent. It lacks as well because I am checking my account now and I have a print screen of how truly inaccurate it is especially because it says I have way more than what I know is there. However, they will look at you crazy and treat you badly because of their horrible system. I now print screen for my protection of what my account looks like at real time to prove its inaccuracies because it will look normal later as if it never happened. So if you don't have proof of their inaccuracies they treat you like you're insane lol. Ditching US Bank especially this branch within the next couple of months and I am searching for a better bank or credit union. Good luck with them!