THEY SUCK!!! THIS IS THE WORST STORE EVER...DO NOT SHOP THERE. THEY DO NOT STAND BEHIND THEIR FURNITURE. My husband and I purchased a sofa, chair and ottoman. 10 days after delivery the sofa's wood frame cracked and broke causing the middle of the couch to sag. And the ottoman is sagging because it is supported by plastic straps. What unbelievably BAD quality. After calling customer service, they said they would send someone out in 2 weeks to look at it and determine what if anything they will do about it. At the store, the manager refused to deal with this junk furniture and our displeasure.
They won't take it back, we don't want their junk. We'll sell it and am telling everyone to avoid Ashley Furniture and go to a REPUTABLE and QUALITY dealer.
ASHLEY FURNITURE... SHAME ON YOU!!!!