Went in today for a take off/soak up. The lady spoke on the phone the entire time in another language. I explained I wanted to save my nails to be gentle removing acrylic so that I could get a gel manicure.she responded with "we will see once I get the nail off". This set is about 1 month old applied by k2 nails themselves. She proceeded to rip my nails off as I'm screaming she's on the phone paying me no mind. She cut through the acrylic with clippers right through my actual nail leaving it split in two. I screamed , she stopped then cut me again in the same spot with clippers. She ripped half of one nail off with another false nail.... I had to pull my hands away from her and almost run out the shop . She tried pulling my arm back as to tell me to let her finished I pulled away and I literally left this shop weeping with bleeding nails/fingertips holding my hands like a wounded animal. She told me that I could go home and soak in acetone. Which is what she should have done to begin with. Which I cant do because she cut so far back its bleeding and I could only imagine the sting acetone would provide. Not to mention this woman came from the cleaners next door. They must own both businessesThe only positive would be that she had a Nice lavender wallet phone case lol trying to make light of a terrible experience