So, I take my SUV here on Sunday in an effort to know why it was running so roughly. I spoke with Brian at the desk who was very polite and professional. Sunday went by then Monday went by. Tuesday morning I get a call from Brian who stated that they couldn't fix my car due to not being able to remove a bolt without possibly getting in over their heads. What!? Are you freaking kidding me!? A NATIONALLY KNOWN GARAGE IS AFRAID TO REMOVE A BOLT!!?? Then I had to pay them $102.67 to get my SUV back. I HAD TO PAY THEM TO WASTE MY TIME AND DO NOTHING!! I know that they say never say never, but I'm going to go out on a limb here and say never. NEVER WILL I TAKE MY CAR HERE AGAIN. I am so very disappointed in AAMCO.