I came there with a coupon. Withing 5 seconds I was upsold for something $5 more expensive. My fault, but it was just the beginning. The nice young man went on to ask me three time if I wanted detailing. I said I didn't. Then we waisted another 3 minutes talking about the services I didn't need. When I finally got to the register and after my bill was brought on later, the charge for detailing was there. Again they judged me right. $ 20 is not a big deal, I didn't go back to argue. I am now on my third hour of waiting. The room is full of people in the same situation. The Guy next to me is joking, we must be getting our money worth for it to take so long. It looks like they talked or tricked a lot of people into buying the service knowing they do not have enough people to handle it.