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  • I purchased this a Living Social coupon for this place and thought I'd give it a try. My experience there was just okay. Booking a reservation was very confusing and frustrating. I went onto their website and booked a reservation for 6 people at 1:00 pm on a Saturday afternoon. I received an email back saying that that my request for reservation has been submitted and that they will not respond back unless they cannot meet my request. I booked this about a month in advance. Since I check my email everyday, several times a day, I am sure that I did not get a response back from them. However, upon arriving at the Tea Room, they told me that I do not have a reservation and that they emailed me to say that they can only accommodate such a large party at 11 am or 3 pm. Because I did not respond, they did not book my reservation. This is crap, because I never received an email from and when I asked the lady to show me the email, she had a hard time finding it. She didn't seem very apologetic either, she sounded defensive. With that being said, they were "nice" enough to seat us outside on their patio. Their food was okay, but I thought it was a bit expensive for what it is, considering the quality. I'm also not a fan of their ALL CAPITAL LETTERS on their website warning people to call them if they are cancelling their reservations and letting people when they are fully booked. It's like they are yelling at their customers. Overall, I think their customer service could use some improvement.
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