Worst vet experience I have ever had! I wish I could rate it less than a star. The funniest part is this line from their bio "A great local veterinarian loves your pet (almost) as much as you do". What a JOKE! These people only care about money.
They almost killed my 13 year old dog. I had to end up searching the internet and diagnosing her problem myself and then going into their office and demanding the type of antibiotic she needed. Within 24 hours of giving her the medication, she could walk again. This was enough to make me find a new vet. I wouldn't send my worst enemy to this place, they are the worst ever.
My dog was very nervous at the vet and I informed them of this multiple times. They put you in an exam room and leave you there for extended periods, one day I was in there for 45 minutes before the vet came in and then only because I went out to the desk to see what was going on.
Another time, the vet went to the cafe next door to have his lunch minutes before my appointment time and left me sitting therefor 35 minutes before my husband went next door and told him he had better get back to our appointment.
I wrote a long letter to the head office of Banfield and nobody ever bothered to reply.
Thankfully I found a new vet and my dog managed to live until the ripe old age of 17 under their care.
STAY AWAY FROM THIS LOCATION.