The place is clean overall, maybe a bit dusty in the dark areas. The message therapists are good and seem to know what they are doing. As for the manicures and pedicures....nothing special. I've only gone a couple of times and at my last visit, the lady manages to cut my cuticles too deep in a couple of spots and drew blood! I did not scream, but she didn't really do much except apoligize a little and dab more nail polish over the area!..She was also very heavy handed as she scrubed my feet so hard in the soft areas that the next day I was sore and there was scabbing that started to form in those areas..overall not pleased.