| rev:text
| - After being disappointed at the downslide of the service we were getting at Palms lately, we decided it was not worth the free room. Plus their poker room sucked and there was almost never any games going. We decided we'd need to pay out of pocket and get a room and find a new hotel.
BEST DECISION EVER!!!
Where to begin... The hotel smells like Vanilla when you first walk in. A bit overwhelming, but a nice change to being welcomed by cigarette smoke. We got there early and they had no problems allowing us to check in and go to our room early. They use to no line method when it's not busy. They do this right. It's not the free for all you find at other places. They had a young lady with an iPad standing in front directing people and creating order where there would otherwise be chaos. The clerks were on top of it. They look up once they are done with a guest to find the next. No waiting for acknowledgement that never comes.
The room was very nice and pretty decently sized. Everything had a control. Lights/TV/Music/Curtains... All at the tips of your fingers, either when you walk in, at the end of the short hallway, on the TV, on a bedside remote, or on the wall next to both sides of the bed. Yes they make everything convenient. The bed was soft, which I know isn't for everyone.
The bathroom is nice and roomy. They had a Japanese Soaking Tub next to the shower that I didn't get to use, but I will my next go around. They have free Wi-Fi though out the hotel casino. You don't have to be a guest to connect either. If you are idle for a period of time, you will be timed off their Wi-Fi. Inconvenient yes, but I understand why they do it, so no problems. Just reconnect and you are good to go.
Now we did register for the poker rate, so you do have to go to the Poker Room Manager sometime before you check out to have them adjust the rate for you if you want to do video check out. Unfortunately for us, through some snafu the rate was not adjusted, so we had to check out at the lobby. When we got to the clerk, it was a quick phone call to the poker room and our rate was adjusted.
Back to the long line. It was 10:30AM on Sunday, so this is to be expected, but this line moved quick. They were almost fully staffed so there was a nice flow. The lady with the iPad was there again, helping the flow and preventing line cutting. I realized she is here so that people can ask questions and not cut the line or wait in line to ask a clerk. I'm sure she can make dinner reservations for you, if you asked... I'll try next time.
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