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  • Worst dealership we've ever had the misfortune of dealing with. One of my family members sadly insists on buying Toyotas despite the fact that they've become horribly unreliable, and horrendously overpriced considering the awful interiors and terrible driving dynamics compared to any other economy brand like Chevy, Ford, Kia, Hyundai, or Honda. The main problem is they don't answer their phones. Oh, you can call and speak to a receptionist--unfortunately the receptionist hasn't been trained to do anything except transfer your call to a the service department, which has a strict policy of never answering the phone, ever. We have to drive there to book service appointments as they don't do anything over the phone at Aurora Toyota. We've spoken to managers who expressed confusion, claiming they do answer the phone, but yet time and time again we call, spend half an hour on hold, call back, tell the receptionist it's unacceptable and we need to speak to someone on the same day we call, "one moment please"=another 30 minute wait before the line goes dead...etc. Finally I managed to talk my family out of buying Toyotas after decades. We'll be buying a Chevy Bolt EV next--unfortunate that Toyota no longer cares about the environment and doesn't sell a single electric vehicle, after having pioneered the Prius, and now GM is decades ahead of Toyota. Climate change is real, FYI.
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