If I could give them a negative star, I would. I have NEVER experienced such horrible customer service and lack of communication in my life. I contacted Loan Depot with the intention of a home equity debt consolidation loan. They convinced me to go a different route. They had me get an appraisal and promised me they would refund the amount I spent if the loan didn't go through. After months of me trying to reach them, they finally called me back to tell me the loan wasn't approved and they won't refund my appraisal. I am now out $500 for an appraisal, months of my time and energy and I have nothing to show for it.
DO NOT LISTEN TO THEIR FALSE PROMISES! Find a company that truly cares about people, not just volume and numbers!