SUPER DUPER desk manager Dave not only let me out of my reservation after the cancellation deadline, but found me a room in a neighboring Hilton property after I decided I wanted to stay in the area another night and the Homewood was booked. !!! You just don't get better customer service - even as a Diamond HHonors member this was above and beyond. Dave seemed like a genuinely nice guy who was just out to do a customer a solid. I'm in the area doing some genealogical research and you better believe I'll be back to this property, probably within the next few months. I see the hotel is highly rated and I can guess why - good management. THANK YOU!