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  • Hi everyone. I wanted to update my post from earlier where I had an awful first impression of lavish. I was contacted by a very professional salon director 2 days after my initial and frustrated written review. She was understanding, apologetic and very concerned and thanked me for giving her feedback on her staff. I was professional in my retelling of the incident and she treated me with the same respect. She offered me a discount on my next service to entice me to come on back into the salon to give them a chance to redeem themselves. I booked again with Ashleigh for a cut and she was lovely to work with even though did have to wait a month for an appointment. Easy going and frank I loved her style. Cut was solid not fancy but I wanted to try out the salon before committing to come in for a colour. 4 weeks later I booked a colour with Ashleigh. Ashleigh's colour didn't really come out any different from the colour and style I already had so I booked in for it to be toned or re-coloured. The staff was gracious, understanding and didn't make me feel like I was putting them out or being difficult. I had a great experience with Amy who gave me exactly what my vision was but had to be toned a bit more once I saw it in the sunlight. She was amazing explaining that due to the hair colour and treatment that I had before my hair was a bit unpredictable with colour and it makes sense that things had to be done a couple of times to get it right. I was pleased with the service that I received and made it a point to tell the lead person at the salon of how pleased I was and quite impressed with how everything was handled and thanked her for the staff not making me feel awful for not liking my hair. I was typically Canadian apologized for not liking it and asking for it to be toned but they handled it with great professionalism. I will be returning to lavish again with comfort knowing that they will go above and beyond in whatever category to make their clients satisfied. Them being so accommodating is why I will be returning even if we have to do things a few times to get it right. Kudos!
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