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| - Let me preface this by saying I'm no stranger to Indian food. Despite not having a trace of South-Asian DNA in me, I love their food. I've tried Indian food in almost every city I've visited and know good stuff when I taste it. After leaving work near the airport I saw my drive home was going to take an hour instead of the usual 25 minutes. I decided I had to find a way to kill an hour. That's when I started driving north on Airport Road and figured I'd try to find Kwality Sweets as I had heard lots about them.
Upon arriving I wasn't sure if I had to order at the counter or not. Nobody acknowledged me for almost 5 minutes while I looked over the offerings. Finally, I took a seat and at last a waiter came over to see if I needed something....yeah I'm looking to eat? Strange concept eh. As usual for a new Indian place I decided to try their vegetarian thali platter. Kwality does the standard thali including three curries, rice, salad, carrot pickle (achar), raita, dessert and your choice of bread. I went with the eggplant (bhangan), malai kofta (veggie ball in a creamy tomato curry), and palak paneer (spinach with cubed Indian cheese). I also choice the roti as I find naan to be too thick for a large meal. While I waited, I observed the dining area. It was probably 40% full with only South Asian customers. I noticed the floors were dirty with dropped food/naan crumbs which was very obvious. No attempt was made to clean it up despite the staff not being overly busy with tables. Once my food arrived I noticed the portion was quite good for the $11 price tag. They gave me two pieces of plain roti which were slightly larger and thicker than I have had elsewhere. Starting with the eggplant, I found it be tasty but a bit on the salty side. The malai kofta gravy was mild and creamy with the veggie ball being rather sweet. It had a slight "gulab jamun" type of taste. For those unaware, a gulab jamun is an Indian sweet consisting of a milk-based dough-ball soaked in sugary syrup. It's very rich and sweet. Lastly, the palak paneer was probably my least favorite. It had a very odd taste to it. I suspect the spinach was previously frozen if I had to guess. The accompanying salad/raita/rice/carrot pickle and my choice of a gulab jamun for dessert were pretty standard, no complaints there. None of my choices were that spicy which was surprising but I guess they're trying to cater to a varied spice-tolerance.
While I can't say the food was horrible, it wasn't anything special and certainly not as good as I expected considering Kwality is seen as one of the better take-out places based on what I've heard. Unfortunately, I have to agree with many reviews about the service being sub-par. While it may have been because I was the only non-Indian person in the restaurant I felt like the staff were not very attentive. Even small things like keeping the floor clean seemed to be missed and making the eating area look sloppy.
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