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  • I've been to Chopstick House many times and have never had a bad experience. I find their food quite delicious and very filling. However, the last time I went I was "welcomed" with some very rude customer service. We weren't sure what time the restaurant was closing but we had gone in a bit too close to closing time. As soon as we walked in, one of the waitress' started being extremely rude telling us that the restaurant is closing so we can't come in! I asked if we could do take out but she said the take-out time had already passed. Look, I understand if your policy is to finish taking your orders 30 minutes prior to closing and take-out 15 minutes prior to closing, but there is a way to talk to your customers. The waitress then proceeded to ask her manager if she can let us in. She came back a few minutes later telling us that we can stay as long as we finish eating in ten minutes! Who goes to a restaurant to sit and eat for ten minutes?! The whole purpose of going out to eat at a restaurant is to sit, relax and enjoy time with family and friends. The waitress was extremely cranky and clearly wanted to go home. Regardless, that's no excuse to be rude to your customers. You are working in customer service, it is part your job to be polite and welcoming. Even if she wasn't allowed to let us in, she could have easily said it politely along the lines of "I apologize but we are just about to close. But we open up tomorrow at so and so time so you are more then welcome to come back tomorrow." Needless to say, we did not stay and eat for ten minutes (which was already a ridiculous suggestion in the first place). We ended up going to another restaurant where the food was delicious and the waiters were very polite.
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