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  • I like a simple burger and Steak and Shake can fit the bill. Food here was fine. The kitchen staff and management needs to get their act together! Yesterday at lunch, there were 5 tables that got up and walked out because they had waited an hour for their food. All the manager was doing was raising his hands and saying I told you and then walked outside to shut down the drive thru. He never got on the line and trained his cooks. It took another waiter and our waiter Chaz, who had just gone on shift, to jump on the line and make our food themselves. If I were the owner, I would toss the manager and put Chaz in charge.
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