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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-09-23 00:00:00 (xsd:dateTime)
itemReviewed	Hastings Water Works
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I hired Hastings Water Works to open my pool but not the spa. I was quoted $440. I came home to find the workers opening the pool and spa. Billed $660. My pool water was not clear, but I was assured that the water would be clear in a couple of day. After two weeks and several unanswered phone calls, I made contact with them. They came out to check the water and balance the chemicals. When I arrived home that evening, the pool pump was making a loud noise. I phone them to ask about it. Two days later I called again and told them of the problem. A week later, after more requests to have the pump checked, they sent over a "diagnostician" who found a broken impeller. He, however, does not fix problems, only does the diagnosis. Several days later I finally made contact with the service manager. The pool was getting greener. He told me that they could RENT me a pool side pump to circulate the water until they could replace the pump. This was on a Saturday morning. I HUNG UP, WENT TO THE GREAT EXCAPE, BOUGHT THE PUMP AND INSTALLED IT MYSELF." I called their answering service to cancel the temporary pump. To my surprise I received an immediate call back from the service manager, to whom I explained that I personally fixed the problem. Too bad for them, as I am willing to pay for good service. I received three invoices in one envelope from them about two weeks ago. I wrote the check for the total, $1105.60, but received a call from a gruff individual asking me to pay. I told him that I was going to pay. The next day I received a collections notice from JL Russell and Associates, A collection agency. Well, to summarize: They charge too much, have abhorrent customer service, and most importantly they attempt to upcharge the unwitting. Perhaps current customers should shop around and review the charges with other providers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Don

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