The Oakville location was a gem when they first opened, but they have gotten so busy and unfortunately the service has gone down. They often have a full house and are seem to be very short staffed during the busiest times. It is frustrating when you drop your chopsticks and have to wait 20 minutes and ask three times to get new ones. The food is great however, and the variety fantastic. It comes quickly and is hot. Love the iPad ordering system.My husband has a gluten allergy and they are able to accommodate him which is a bonus.