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| - My husband and I had our wedding there in April. We selected this venue because they were able to accommodate fairly large group (120 people) with 6-7 months notice and the reasonably priced menu. They also offered a fairly turn-key solution, including a complimentary menu tasting.
The food and service at the tasting were quite good. We opted for their "distinction menu" with several canapes including (fillet mignon skewers, fig and marscapone, chicken and olive bites).
However, as the wedding approached, things began to unravel.
About a month before the wedding we let them know that we would be fewer people than originally anticipated. They begrudgingly agreed to this although no contract was ever signed stating that a minimum number of people were required.
In addition, having heard some horror stories from other people who were married there, I prepared detailed outlines for the room setups and timing of events for the day. The person in charge of sales (Nathalie) refused to follow the planned flow of events that we had established with all of our other vendors (bakery, florist, DJ, etc). This resulted in many arguments and really tainted our overall experience. It also resulted in our flowers being delivered later than would have been best and thereby forcing my husband to dress quickly in the washroom rather than at the hotel.
Despite the drama leading up to the event, the wedding itself went fairly well, although the sound system was quite poor outside and the table setup was mess (unpressed linens, etc). The food was ok, but definitely not the quality that we experienced at the tasting (or the same dessert).
Perhaps the lamest part of the experience, was that rather than riding off into the sunset, my husband and I were stuck there after everyone else had left to pay the balance owing. Because it was so late (in fact it was Sunday, and not Saturday), my husband's credit card company flagged the transaction for a large sum which we had warned them would occur on the Saturday (not Sunday). Not wanting to spend our wedding night on the phone with the credit card company, we requested to come in the next morning and sort out the balance then. The manager, Kevin, refused and wouldn't let us leave until the balance was paid (45 minutes).
Since then, the staff have failed to answer a single one of our emails or phone calls to have us pick up left over items from the wedding (vases, a crystal glass from my grandmother, our wedding cake topper). When we showed up in person, no one was there to help and our things were scattered everywhere with many items missing.
So in summary, if you don't care how things roll out and don't care about seeing your personal belongings ever again, this may be the place for you to host your event.
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