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| - I've waited a while to write this review because I hate writing bad reviews.. but my love for my Himalayan cat, Bean, has propelled me to do so.
If you care about your pet, please DON'T use Scottsdale Veterinary Clinic. I am new to Arizona from Michigan and on my own, I found this place on the Web and decided to go with it. My cat is all I have, and I care about him very much, and I am very angry with the lack of care this Clinic has for animals.
I took Bean into the clinic late January of this year to get a grooming. My bill was over $300 for a haircut with sedation. They offered me no "new client" special or anything. They even quoted me a rate over the phone that was completely different than what they charged me. I understand as a new client, certain vaccinations were required. But telling me a checkup would be free and then charging me for it is NOT OK. Moving on..
Now, his lion cut, which was essential for matting prevention (typical on a Himalayan), isn't a hard cut AT ALL to do, but was UNEVEN, and whoever did the grooming totally lacked attention to detail. If I am going to pay that much for a grooming, at LEAST pay attention to my instruction (I had even wrote down how I wanted the cut), and he had chunks missing. Clipper ridges, and spots that were completely neglected. No, my cat was not pretty. I literally had to go home with the scissors and FIX his haircut myself.
If a cat is SEDATED, you can take your time. THAT IS WHY I TOOK THE DAY OFF WORK. That is why this clinic told me they would need all day with him!
Worst of all.... I took the entire day off work (this translates to losing a day of pay) so I could be available to pick him up when they were done with him, which they said "sometime in the late afternoon early evening". So I waited around Scottsdale/Tempe area. I live all the way in Desert Ridge. But they didn't even CALL me to tell me he was finished, as promised!
I dropped him off at 9am, and the day rolled by and it was going on 5:30pm.. finally I called THEM and they told me, apathetically, "yeah, he's ready", as if they were annoyed I was calling (The receptionist - I should have got her name - all I remember was she was a little heavyset and blonde and around my age - but I was too furious, and she didn't even bother to notice, nor care when I said I wasn't happy with the service, she acted as if she didn't even hear me). Every question I had for her she interrupted me.
I go to collect him, and out of ALL THE EMPTY CAGES AVAILABLE in the back.. (they didn't bring him out to me, they said he was hissing and needed ME to go get him), they put him in the one above an EXTREMELY HYPER Pit Bull. I looked at all the other empty cages. Are you kidding me? I was furious. OF COURSE he is going to be terrified, coming off sedation and right on top of a loud dog with its tail wagging and barking like crazy.. I don't care if it was due to how late I was showing up - that was completely the clinic's fault. Who would do that to a cat coming off sedation anyway? Complete ignorance.
I am spreading the word about this Clinic. Everywhere I can.
Get some volunteers that have some animal knowledge, and also a desk clerk who actually looks customers in the eye instead of filing her nails. Then she could see the tears welling up in my eye as I signed the credit card clip holding my shaking cat. Not only was I robbed of my time, my money, my poor cat was traumatized beyond belief.
These people are a NO GO. Do not take your animal here.
[Now, Ashley, I have read your condescending remarks back to people who have a hard time with your Clinic. I work in the airline industry you can guarantee I am spreading the word around about your clinic. My job is LITERALLY to calm people who have anxiety flying in an airplane. People of all ages from all over the world. And your clinic can't even get it right with animals? UNACCEPTABLE.
My company is responsible for a large percentage of new residents who are looking for vets, dentists, schools, etc. YOU NAME IT - anything that comes with relocation. I refuse to keep silent about the mistreatment I received any longer.
Customer SERVICE and Customer CARE. You're doing it wrong. Your long list of people who have attested to your "good services" because you keep your lobby clean does NOT make up for the experience I had - again, it all boils down to ignorance.
A company that CARES WHOLEHEARTEDLY about their customers - (especially those who have no voice - ANIMALS) - MAKE IT RIGHT. It's just that simple.
Learn how to really SERVE a customer - And your customers absolutely must be taken care of, they are typically worried and/or hurting over their animal - THEIR FAMILY MEMBER - Once you get the heart right, you will go very far.
Your success will lie in your heart, not your pocketbook.
Please note: You do not ask for "a second opportunity to gain their trust back" when you lost it. YOU MAKE IT RIGHT.]
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