We dined at Andrea's before heading over to the Jennifer Lopez concert at Planet Hollywood.. We were celebrating my 21st birthday.. We were slightly late for our reservation, but I had called ahead to make sure they would hold our table... They did so graciously and we believed the evening was off to a good start.. After sitting down and ordering drinks and reviewing the menu we order 2 appetizers and 4 entree's... Once we ordered we never saw another waitress again... We waited a while for the appetizers, but to our surprise our entree's came out with no appetizers... We waited again and finally flagged down a waitress to ask where they were.. She told us she would go check and that she was sorry... (We were at this point in a rush to leave because we had the concert after..) So, our original waitress comes to our table and apologizes and then very bluntly gives us two options 1. "We can have the chef out the order out quickly." 2. "We can cancel it for you." We were obviously shocked by the lack of apology and also by the choice we were given considering this was considered to be a "fine dining" restaurant.. (Even at BJ's Brewery if they forget an ordered dish they rush it out without question and comp that particular dish.. And BJ's Brewery is hardly fine dining.)
Out of all the fine dining restaurants we have ever been to the service here was by far the worst we've ever experienced.. I would honestly go as far as saying the service here was worse than the service I have received at places like Red Robin.
All in all - we were extremely disappointed by the service at this restaurant and we certainly do not plan on going back. A very large part of the reason you go to an upscale restaurant is the service, or when you dine out anywhere to be honest. Especially at places like this you're paying a premium for the service, and I can assure you the service here was not indicative of the title "fine dining" and certainly not to the standards that you would expect from The Wynn or Encore.