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| - I recently moved to the area from Las Vegas, where I had my car impeccably hand-washed and detailed at least once a month for an awesome price and great customer service with no haggling. Since Full Circle was convenient and seemed to have similar services (sans hand-washing), I checked it out.
I have given them THREE tries. Third strike and they're out.
During my most recent visit, I expressed that I was not satisfied with the previous vacuuming job as the hatch wasn't even touched and there was debris left all over my floormats (heavy duty rubber and easy to clean). I asked that they please pay special attention to these areas, and went inside to pay. Not 5 minutes later I saw my car in line to be washed. I walked out and asked the guy at the wash station "how could my car be completely vacuumed in 5 minutes?" and he promised he would pay special attention to it after the wash and address my concerns. He also stated that the first vacuuming guy stated something about "dog hair" being present. I had previously removed the hammock cover from the back and there were rogue hairs on the edges of the seats which needed vacuumed (keep in mind I have my car detailed MONTHLY and take precaution to have my dogs clean and on the cover, so this was NOT major). YES my car has debris and dog hair which needs vacuumed. Why would I bring it here to be done if it was CLEAN already?
So I tell the cashier I will wait longer to have it done correctly, I don't mind. WELL when my car is done after the supposed "TWO" vacuums, I am told it's ready. I check it before leaving and it was not clean as there was still sand and dirt in the hatch and crumbs on the front seats and in the cup holders. Ugh. So frustrating. I didn't say anything because by this point I was tired of talking because as history suggested, it did not good. I did tip the drying guy. Hey, it's not his fault.
Another thing, it is no secret that while you are waiting you can't really see what they are doing with your car as they have you in this circular waiting room well away from the vacuuming and drying areas. Unless you like waiting in the scorching heat, you don't have to watch and can just assume they are doing a half-@$$ job.
I will NEVER be going back there. I take pride in my car and when I pay for something and you expect me to tip on top of that, I want it done COMPLETELY and CORRECTLY. Please avoid this place.
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