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  • My 10th call to Cox communications in 14 months for them to tell me that I am right about there being an issue with my internet speeds again. Every time they come out I get 50-60 mbps for about 3 weeks which is what I pay for, then it's back down to 5-10 mbps. Today I only had to wait on hold for 52 min before I had to hang up because of another emergency call, then call back and wait for 41 min to have a the rep hang up on me mid sentence on accident, then call back and wait for 39 min to have the rep tell me she is sorry about the loud crackling noise on the phone everytime one of us talks...her headset has been broken for 3 weeks and Cox won't give her a new one. That's 2.2 hours to schedule a technician to come out. I've been a customer for over 4 years but thinking about sacrificing for 40 mbps with CenturyLink just to avoid this headache of a company and product.
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