Never a complaint on with the taste of the product but paying $60 for a cake and having it look like this at pick up is very disappointing.. Seems that there are some who take great pride in their work-no matter how small the project may be, then there are the others.. 5 yr old won't care too much about his cracked and sloppy frosting but it's the principle. When I picked it up I went to open the case to see if the image was something that could be fixed and a girl came out to explain that the frosting was on the side of the case because it had melted.. Well,yeah. That does happen when frosting melts but buying an ice cream cake I would probably rather it didn't melt before I even took possession of it.