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  • WORST CUSTOMER SERVICE FROM A MANAGER! Long story, but basically RAC sold me an international calling plan that didn't work in the country that I was visiting. RAC claims they can't process refunds from the store and suggested I call the phone service - which I don't hold accountable because it wasn't their fault I was sold a plan that didn't work. I called the service anyway and they said to have RAC call them to work this out. RAC "manager" Jerry didn't return my call from earlier, so I walked into the RAC store and spoke to him personally (he couldn't/wouldn't look me in the eye.) RAC still hadn't called the phone service (I checked) and Jerry hasn't called me back. I've been more than patient and cordial about this with RAC since I consider this a learning opportunity for them. (I believe that the sales team should know which service plans work with which countries. "Manager" Jerry seemed to know, he said "Yeah, the Net10 plan would've worked." Obviously, he didn't flow that information to the sales team.) Nathan and Ezekiel helped as best they could (even apologized for the trouble I was having), but because their "manager" Jerry wouldn't take responsibility for their mistake and try to help me out (it was $50!!!), I won't do business with RAC again or recommend them to anyone.
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