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| - We were planning on going to the Nissan dealership next door but popped in because of a huge window advertisement at Camelback Ford.'$12,995 Ford Focus ask us how'. Yes ...Good luck with that question! Our salesman Jay was nice and showed us plenty of other vehicles , none anywhere near that price point, more like 6-10k more than that. We explained we were interested only in the vehicle that was advertised. We meandered around the back lots, round and round and surprise, nobody seemed to know where they kept those vehicles.Seems as though Camelback Ford has not been introduced to any computer programs that may help them track their inventory! After an hour, Jay was able to get the keys to the mystery vehicle and just needed to find it on the lot. After more time had passed he was able to let us know that it was at a storage lot off the property and that they had sent a couple guys to go and get it for us. Progress! We were told they would be back in 10-15 and to have a seat and they'd bring it around. After about 45 minutes we asked our sales person to check how much longer it would be...a manger, Ben came over and told us 2 minutes....After 5 minutes we told Jay to call us when it was there, we were going to grab a bite and come back. As we walked out we were asked to speak to another manager, Chris. We told Chris to call us when the car was ready,he agreed and shook our hands. We drove around for awhile looking for a place to eat some 20 miles away. Over an hour after leaving, Jay called to let us know the car was there! Yeah, again we felt we were getting closer. We confirmed with Jay that was indeed the advertised vehicle, he said it was, but not feeling we could trust this place we asked him to confirm this with a manager before we drove the 20 miles back. We walked around the Bass Pro shop for 30-45 minutes to kill some time and finally a manger called and told us they had the vehicle except it was $1000 more than the one on the ad- they didn't have one of those! We arrived at 1:30 and this call was made to us after 6 pm! Almost 5 hours of run around! They told us they did not know know when or if they would be getting another one of 'those' vehicles. How about being honest when the customer comes in- just say we don't have any cars at that price. Simple bait & switch followed by hours of games! SAVE YOUR TIME AND FRUSTRATION!
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