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  • My husband & I have been to this restaurant twice, both Saturday nights, both were absolutely rammed at The Burger Cellar. Obviously the burgers and atmosphere were good enough that we went back a second time, however I would be hesitant to go back a third. The Food: My husband ordered the natural Burger Cellar Burger with poutine both times. He was happy. I ordered the natural Original burger with caramelized onions on top and onion rings both times. The first time my burger looked like it may have been sitting there a while as the onions had that dull, dry look and were haphazardly hanging off the edge. The second time I was considerably happier as the burger was fresher and juicier than before. I honestly didn't mind the fact that the burgers and sides came separately as my onion rings were excellent both times and customized sides can sometimes make the meal experience much better. Atmosphere: fine, nice & cozy feeling. Not dressy at all. Now my issue: The staff at the front are some of the rudest little brats I have ever encountered. Considering how many people are being paid to essentially stand around the front doing nothing but looking frantic & busy you would think they could run things better. Customers getting seated at the wrong tables, being ignored when asking questions . . .??? I saw one lady go up and ask if they knew her entire party was there (I guess she had a reservation and was waiting for others?) she was told rudely "ya, we know you're here OK?!?!" Crazy!! I know it's nice to be busy and it makes them feel pretty important to be in control of a eager crowd but every restaurant has its day and customer service is the first impression your establishment makes on the customer. I am often astounded to be greeted by rudeness and superiority when I am the one putting my hand in my pocket to support their salary. I will probably never go back to this restaurant.
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