I have had many vehicles serviced here (Ford Escort, Explorer, Escape Hybrid, Mercury Milan Hybrid and Honda Odyssey) for the last 10 or so years. I switched to the dealer after the second bad experience I had with an outside place that could quote a cheap price due to incomplete service (they left off the replacing brake cylinders, which would predictably pop soon after the new forces of the new rotors came into play, necessitating more expensive work down the line). Overall, I have been quite satisfied. Joe Henderson in particular has stood out over the years, finding creative ways to help me lower the cost of my repairs. While I do not know the others by name as some have not worked there as long as Joe, my husband and I have been pleased with our experiences and he started to bring his non-Ford vehicles in as well. The drop-off and pick-up hours are convenient, and the Saturday hours are particularly nice for full time working commuters without flexibility in the mornings.