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  • Classic government inefficiency. Lots of excuses and no action. Staff are rude and lazy. There was a phone ringing and one staff member asked if it was going to be answered. His response "I will die before I answer a phone, I am the only one working the counter." This is our second visit - last time was worse. They open at 830. At 800 there were 20 people in line. Good news, by 900 there were 50 people. Better news - only 2 staff. For a $30 fee and high taxes one would think we could get better customer service. Oh wait - they have lifetime state jobs with good wages and a good pension. Consistent with the classic joke - a PENNDOT sign - men working!
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