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  • Horrible experience!!! My family and I booked 3 rooms and our friends were staying at the hotel too. There was 7 adults, an infant and 4 pets. We specifically told them about the pets and so they booked us three rooms on the 4th floor. We then asked for a crib and they said they did not have any but when we spoke on the phone they had one. They then wanted to charge us for a crib when it's free. After about four hours of being checked in the tell us they need to move all our rooms to the first floor because we have animals this happend to our friends as well. They knew we all had animals so why put us there in the first place. It was super annoying and unconventional. The front staff was nothing but rude to my family they talked over us as we expressed our concerns and made us feel like we were a hassle and problem. The hotel is run down and dirty. Needs maintence badly. Two of our rooms had little to no heat and the pool don't even get me started. I would never recommend anyone to go here ever!! Spend money on a motel over this place. I'm not a picky person I'm lower-middle class but this was not a great experience for us or our friends :(
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