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| - This company is by far the most unorganized company I have EVER dealt with. I had scheduled an appointment with them for a Saturday. On Thursday I get a call to confirm my following day appointment, when I told the gentleman on the other line that I had asked for a Saturday appointment he caught a sarcastic attitude with me and continued to go down his call script. I tried putting up with it until he kept on asking for the same information over and over, I finally had enough and asked him to cancel my appointment but he wasn't willing to hear or listen to that, I then asked to speak to his supervisor and she pretty much did the same thing. I finally told her that she just needed to cancel my appointment all together and that I had lost all confidence in their company.
Any other company would have probably just canceled my appointment and not tried to egg this on. Later on that day I get another call from someone else wanting to confirm my Friday appt... Are you kidding me? Not wanting to waste more time, I explained to their associate that I had now asked three times for my appointment to be canceled and since they could not figure it out via phone I would go online and submit a formal request. I go online to their contact us section and submit an inquiry with their customer service personnel to cancel my appointment, this would make attempt #4. Am thinking that finally it's over, wrong!
That following morning, now Friday, I get a call from a very enthusiastic customer care agent wanting to schedule me for an in person quote, it was OBVIOUS, she hasn't read the comments on my inquiry about simply wanting my appt canceled. I told her that her company had already wasted enough of my time and that since she had not read my request prior to calling me, she could either finally cancel my appointment or waste their own staff's time and send someone to our house just to be turned away, her response was "Sir, we certainly wouldn't want to waste the time of our estimators", but I guess it's ok for them to keep calling me to waste my time...
You'd think that it would be the end of it but apparently not... Later on that Friday I get yet another call from them. This time the gentlemen identifies him self as a manager wanting to confirm that I in fact wanted my appointment canceled, although he too was very snappy, I believe that he finally actually canceled my appointment, but it certainly took an act of congress to get them to listen to the simplest request ever! If they can't get something this simple right, I highly doubt they'd be able to keep valuable information such as warranty, quotes, blueprints, etc in line.
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