| rev:text
| - I would like to preface with the fact that I have really never left a bad review as bad as the one I'm about to give. I worked in the food industry and I get the whole being short staffed super busy on a Sunday morning thing, I really truly do. However...
Snooze is Over-hyped, understaffed, unappreciative of its customers. This "80's themed" breakfast joint seemed like a perfect hip place to have a family breakfast this morning, and especially so for my sister's last meal with us before she moved out of state. Boy, were we fooled!
Upon our arrival I had my two year old son, my sister and her boyfriend, my parents, and my grandmother. We def anticipated a 45 minute wait so when we approached the hostess stand we were very content at being quoted 45 minutes. Not too bad for downtown Gilbert on Sunday morning. 65 MINUTES LATER I had to approach the hostess stand and ask how much longer of a wait we were going to have. "You have three more large groups ahead of you, so maybe 10-15 minutes." (70/75 minute wait total) This was after my whole family sat outside sweating our asses off. Here's a hint Snooze Owner, we live in Arizona, not sure if you've either A. EVER been here, or B. Lived through an Arizona summer, but it's pretty standard to have misters, fans, SOMETHING. It's great that you offer water and hot coffee but let's be real, ICED coffee would have been more satisfying to your customers, and COLD water, not pipe temperature luke warm water that really doesn't cool your internal temp down. Now, I do understand that there is availability to stand inside but it's so packed in the lobby area (which isn't a lobby) that you can't really stand comfortably, especially with a two year old and about 40 other hot, sweaty bodies.
Finally the hostess is ready to seat us, oh and let me say that I had approached the stand about three times after our given wait time and the hostess taking names never remembered who I was. It's called "surprise and delight" to which this woman did not. Hire suggestion, find someone who's younger and mature enough to put a little pep into their voice. I mean really Snooze? You're a multi-location breakfast joint. Breakfast is the pivotal moment in everyone's morning and from the look and sound of almost all the customers around me you ruined that for a lot of people today.
Upon being seated we sit at a table closer to the door so we have feel a breeze because we were seated outside where there were again NO fans or misters. After everyone sits down and begins to settle at the table some other, either hostess or kitchen staff member comes over to the table and tells us this table is for another party and we need to move over to the other table. It would have been one thing if she had asked us kindly, but she was pretty rude about it and didn't apologize. So, my family gets up and moves over to a table sitting in the sun. The waitress who ends up coming over to serve us is THE ONLY ONE who apologized, showed any enthusiasm, and was kind. She helped us move the table more into the shade and grabbed a high chair for us. If it wasn't for her I'd be giving a one star review. She was prompt about getting our order in and very understanding that we were starving and sweaty. It took her a bit of time to bring us ice water (she even brought a kids cup for my son) but she came to the table and explained she wanted to ensure a timely delivery of our food. May I also say that this waitress had been outside serving people all morning long who have also been cranky and irritated at their entire experience thus far and she truly upheld the moral part of running a restaurant. Serving good food to good people.
For the price the food costs I expected better. The food was good no less, but it wasn't any better than the Good Egg down the street who has a shorter wait, happier staff, and indoor only seating during the summer. I ordered my son french toast which had good flavor and syrup, but the bread was a little dry and lacked a little in texture. The hashbrowns were great. They came very close to beating Beth's Cafe in Seattle WA, which has been a 5 year mission of mine. My dad ordered a simple eggs benedict sandwich which did not have a good portion of hollandaise sauce and fell short. Everyone else seemed fairly happy with their food and as was I. However, like I said it did not live up to the hype or my expectations (which were not set high at any point), not just because the service (minus our waitress) was the worst ever, but because Snooze has expanded too quick & too soon. The recipes should be revisited and refocused. The interiors were fun & simple, however like I've said; it's Arizona don't have outdoor seating during the summer, it's a different story when the high is 80 degrees.
Overall, there is significant room for improvement. Owner of Gilbert Snooze, if you would like more feedback, I'm more than happy to give some so you can create a more positive experience for everyone.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)