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| - At first I noticed all the positive reviews for this place and I thought; is there something wrong with me since I had such a horrible experience? Then I realized that most of the great reviews are from 2012 and older, so clearly this restaurant has went downhill significantly. First issue, apparently there was a renovation and there is this annexed area to the side. So the restaurant decides to shaft everyone into the annexed area, even though there were plenty of empty seats in the main dining space. Normally that should be ok, BUT the annexed area lacked the normal comfy seats and instead we sat on fold up chairs. Not even the comfy cushy kind, but the hard and plastic kind! Fine. Maybe the food would compensate for my lack of comfort. Nope. To be honest the food isn't bad, but neither was it very good. There are certainly better alternative dim sum places at the same price or lower. What really pushed me over the edge was the service, which deserves a whole paragraph to itself.
So, we were waiting for two more members to join our table so there were two vacant seats. The manager, without even asking us whether the chairs are needed just whisks in and takes it. My uncle had to tell him to put it back, and he failed to apologize for this behavior. Then my uncle asked the manager for another dim sum sheet, to which he got no reply and the manager just walked off. Sure he did return with one, but as a paying customer, I feel that we deserve to be acknowledged when we're speaking to you, so we know that you actually heard us in the loud atmosphere. That's not too much to ask is it? And I guess the manager have set an example for the rest of the staff, because they did the same thing. Ignore us, then bring what we asked for. Sure it's nice that they listened to our request but I think it's simply respectful to say "sure ,ok" or even just nod, if speaking is so very difficult.
Overall, my experience here was so bad that I can't fathom returning here. Maybe if they got new waitstaff and funding for chairs.
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