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| - I had Direct TV for 2 years during the time it wasn't owned by AT&T. 1AUG17 I switched to COX. Prior to that date I called and asked if I could get better pricing and the foreign accented person said no that's the best we can do. I then said I'm going to look for my other options. I Switched to COX and told Direct TV. I asked if I had a zero balance since it was the beginning of the month and they said yes, I asked if I owed anything and they said no. Then I asked them where do I send or drop off the equipment? They said call this number. I call the number, enter the box serial number, and then it said this is an older box "please dispose of it in a proper fashion". Knowing the value of electrical components, I kept the equipment in my car. A few days later I received a call asking form the retention department wanting my business back. I told them that's weird I was told you couldn't do any thing. She said,"did you ask for the retention department?". I said no and the person from the prior call never gave me that option. So the retention lady said, we can give you a credit for a year of only $50 a month (I was paying $170). She said I will give you 5 days to think about it. I stuck with Cox because of the local representation.
Now it's December, I get a call from the retention department saying we want you back, we noticed you quit 27NOV17. You owe us $500 plus the equipment. I obviously said, I quit 1AUG17 and told them what happened. They basically could care less, I told them I still have the components, but told them what they previously said. I shipped the components. I feel like I'm dealing with 2 different companies answering the same number.
Not sure what happens next. BUT THIS ISN'T THE OLD DIRECT TV, THIS IS THE OLD AT&T, same old shake down tactics. Had them as a telephone carrier, they bait and switched me and said they would pay my existing bill from Sprint. . . . They never did and that went into collections. They say on their commercial they have amazing customer ratings . . . . but I'm not seeing it on Yelp!
19DEC17
I noticed on the bill there is a local store now. It's a AT&T cell sales office that has to deal with Direct TV now. They don't have access to any of Direct Tv's sales info. The sales rep was very helpful and the store mgr (Alex McGinnis) heard my plight and said he would help. They both called the same numbers I did and hit a few walls as well. The mgr said he would get it resolved. 2 days later I received a credit and apology for what was owed.
So what I learned with Direct TV . . . Now is to go to a Cell phone sales office . . . They will do wht it takes to get it resolved to get you out of their store. Don't cave and ask for Alex McGinnis or someone like him.
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