| rev:text
| - HEARTBREAKING. AWFUL. DISHONEST.
I should have known after the first few emails from Marisa that I was about to deal with the worst company I've dealt with in my entire life, and I'm not exaggerating. I'd like to bring up an email they sent me after I had talked with her in person over the phone about how stressed and financially worried I was about this LIFE CHANGING move. I should have let her poor grammar and rambling sentences alert me to the unprofessionalism, but I choose to give them a chance.
"Thank you Selena I appreciate you letting me know what your concerns are and I understand that all this can be a bit frustrating when you have all these different moving companies coming at you with all kinds of different information. It sucks that other moving companies bad mouth us when none of what they are saying is even remotely true, we do open our mouth to say an unkind word about anyone or any company it's tacky. I can't comment on what they are saying however I will say this much we do come to your home and jack the price up on you I can assure you that the price will be the price no matter what period ok. as for the crating of the glass items that you mentioned if you could let me know how many glass items you have that would be great.... It frustrates me a little that another company is bad mouthing us to you when I know you are in the best of hands should you allow us to move you. I mean starting with our movers you wont find a more friendlier and more helpful crew then with our company and not to mention we are one of the few companies who always answer the phone and if you do end up leaving us a message we will call you within an hour at the most. Again Selena I do thank you for letting me know what your concerns are I truly hope that I have eased your mind and helped you with your decision to stick with us and also don't forget to check us out on yelp I am very proud of the work we do and love each and everyone of our customers treating each move as if I were moving my mother of any family member for that matter and on yelp these are real customers that have move with us such as Hope she posted a review and was very concerned when she booked her move with us because yet again another company had told her different things about us so once I assured her that she was in the best of hands she stayed with us and her move went incredibility well and she has been sending us referrals left and right..."
They are dirty the way they handle their customers.
I'm so angry and hurt I can't even put in to words how I feel or what I think of the people behind this joke of a company.
In hindsight, I can understand that with the way these moving companies works it would take up to 21 days- BUT THEY NEVER MENTIONED THAT TO ME- instead led me to believe they'd be able to get my things to me in the five days when I asked what a good pick up date would be. The dishonesty is what hurts the most, as it cost me (and my mom who was so excited to help me move and unpack) extra money and above all- emotional frustration.
As well, I voiced my concern for additional costs, but they said to me on more than one occasion I should be fine with what I had. On pick up day, I had to pay an additional $350!
A desk of mine was broken because one of the movers taped it too tight. I then was stuck in a email game of sending photos and claims forms to which I never received my $20-something reimbursement. That's fine, I'm over that loss, and now my broken desk that was a gift to me still sits in my garage. To top it all off, months later I'm still discovering things missing. It's probably only one box worth of stuff, but they are items I'm looking for, can't find- and brings up the anger all over again.
I hope karma is real. I could have forgiven a lot of this had she just been honest with me from the beginning, or even after the first and second times things went wrong. But now I'm left to assume she just lives an unhappy life with no empathy what so ever to other humans. Get out of this business if this is how you're going to affect people who put trust in you.
BTW- my move was back in February, for awhile I couldn't find their page on yelp. I wish there were some way to let every person know to never use this company. I wish I could get my missing items back.
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