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| - We have had Cox as our main internet and television provider for about 3 years - ever since we moved to the Phoenix area. Recently, we downgraded our internet service because we didn't need the incredibly high speed internet we had first ordered when I was working for a company from home and had to have a certain speed dictated by them. The process to downgrade was great and the technician I spoke with was very clear about the costs and what we would get. He was knowledgeable and helpful. Then, a few days ago (after having had nothing but basic local channels all that time) we got something in the mail inviting us to try DirectTV. We looked into the costs DirecTV and called Cox and found that we would not save anything except installation fees if we went with DirecTV. So, we decided that for the savings in hassle and to not have to put an eyesore of a dish on the house we would just go with Cox and upgrade to a full package of 220+ channels. We even were told by the sales person that hooked us up with new boxes and turned on our additional TV channels that we could save $30 off the installation fee we were originally quoted by having the boxes shipped and installing them ourselves, so that is what we did.
Now we had to get the service activated on the new boxes. We got one set up on Saturday when the boxes arrived (they arrived two days earlier than estimated arrival - YAY!) But, we weren't able to activate the other until Sunday. The lady that I called and spoke to in the Atlanta, GA location on Sunday was DELIGHTFUL! I wish all technical service people took lessons from her in personality and proper service! Even better than the technician I spoke with on Saturday (who was pleasant and helpful, too) she didn't just try to guess which box we were activating, but had me give her the serial number so she could make sure to activate the right one. And while we were waiting for the activation and for the software to do its thing, she initiated pleasant, fun and caring conversation for the 10 minutes or so that we had to be on the phone. She was sweet, kind and knew her job. Way to go Cox! We're super happy customers!
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