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| - I have nothing bu the highest praise for this place!
It was time to swap out the winter tires on our Mazda and last year's summer tires were completely done. So we had to go the whole 9 yards and get a whole new set. To me, getting new tires is always a hassle. It seems that even with an appointment, it takes forever and before you know it, you've spent half the day sitting in a waiting room.
My better half did all the research and swore up and down this place was the best deal. So, he called to see if they stocked what we wanted and to get an appointment.
I started to get a little nervous here - they didn't have the tires we wanted in stock and they didn't take appointments. They said they would order the tires, should get them in one day and we should just stop out Saturday morning as we planned, they would get us in and out fast.
They started to win me over by calling the next day and confirming, yes, they had gotten the tires in. But I was still wary of the no appointment thing.
Saturday morning arrived and we were running later than we planned (my hope was to be really early, so we wouldn't be too far back in the line). As soon as I pulled in, a man stuck his head out and asked if we had ordered the Kumho tires. When we confirmed that we had, he told me to go ahead and pull in the garage.
It was like a NASCAR pit crew was working there! As soon as I was pulled in, my car was surrounded by 4 guys, ready to go as soon as I jumped out. The were fast, friendly and professional.
On their website, they mention that unlike multi-purpose garages, they only do tires, so they aren't looking for other problems to try to run up your bill. That is true, but that doesn't mean that they neglect anything! They noticed a problem - one that would require a dealership-only part and would make them no extra money - and took the time to discuss it with us. (I was able to get it corrected the very same day at the dealership)
And they did little things that really made a difference too. For example, our winter tires, with low mileage and lots of good tread life, were going home with us to be used next year. It was a damp morning and I was thinking about how messy that was going to be, hauling them in the car. I happened to look into the garage and see that they were bagging them up, to protect the interior of the car.
I really appreciate that they look out for their customers, in both big and small ways.
The best part - all of this really did take less than half an hour. Yes, the no appointment system actually works and they really do get you in and out quickly. I can't recommend them enough.
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